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配送答疑

配送答疑

1) 关于物流信息：直接查物流单号即可，或咨询商城客服帮忙查询；

2) 关于丢件处理：若快递告知丢件，客户可立即联系商城售后人员为您处理；

3) 关于包装破损：收货时发现外包装破损、变形等情况时，客户应当场开箱检查，确认货物完好后再签收，或直接拒签；

4) 关于物流签收：若物流信息显示签收，但客户并没有收到货物，可先与配送人员联系，查看是否配送操作失误，或已由他人代收，如确认没有收到货，可联系客服查询原因；

5) 关于货物少件：同一订单购买多个商品可能会分为一个以上包裹发出，可能不会同时送达，如确认未收到，可及时联系客服。

上一篇：验货签收 2019-01-29 09:12 下一篇：没有符合条件的文章

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